AI & Automation
Assistants that know your business.
Website and support assistants grounded in your own content, answering common questions, qualifying enquiries and handing over to a person whenever it matters.
Is this for you?
When this is the right fit.
A good assistant isn’t the one that talks the most. It answers accurately from approved information, admits what it doesn’t know, and gets the customer to the right person quickly.
Sound familiar?
01
Repetitive questions
Your team answers the same questions about pricing, availability or process every day.
02
Slow first responses
Visitors leave because nobody replies outside working hours.
03
Thin enquiries
Leads arrive without the information needed to help them.
04
Worried about AI mistakes
You want the benefits without the risk of confident wrong answers.
What’s included
What’s typically included.
The exact scope is agreed in writing before work begins, so you know what is being built, and why.
Use-case design
What the assistant handles, and what it never attempts.
Knowledge grounding
Your content prepared and connected as its source of truth.
Conversation design
Tone, flows, limits and escalation rules.
Integrations
Website, CRM, helpdesk or calendar connections.
Testing & evaluation
Real questions tested and reviewed with you.
Monitoring
Conversation review and continuous improvement.
How it works
How the work unfolds.
Clear stages, regular check-ins and a decision point before each next step.
01
Define
Questions, goals and limits agreed.
You receiveAssistant brief
02
Prepare knowledge
Content gathered, cleaned and connected.
You receiveKnowledge base
03
Prototype
Tested against real questions.
You receiveValidated prototype
04
Integrate
Connected to your website and tools.
You receiveProduction assistant
05
Launch & review
Rolled out and refined with real conversations.
You receiveImprovement plan
What we’ll need from you
A few things make it go smoothly.
Your content
FAQs, service information, policies and documents.
Real questions
Examples of what customers commonly ask.
Escalation rules
Who handles what, and when to involve a person.
Systems
Tools the assistant should connect to.
FAQ
Common questions.
About ai chatbots & assistants. Can’t find your question? Ask us directly.
Where does the assistant get its answers?
From content you approve, such as FAQs, service pages and documents, so answers stay specific to your business.
Can it hand over to a person?
Yes. Hand-off rules are designed in from the start: on request, by topic, or when the assistant isn’t confident.
Can it work in several languages?
Many models handle multiple languages well. We test the languages you need before launch.
How do we keep it accurate?
Through grounding in approved content, limits on what it can do, testing before launch and regular review of real conversations.
Start a project
Ready to answer customers faster?
Tell us the questions your team answers every day. We’ll show you what an assistant could handle.
